At this time, Goodbiotics does not offer international shipping.

Orders above $50 qualify for free shipping within the continental United States, excluding Alaska and Hawaii.

If your order is placed before 12:00 pm Eastern time, Monday through Friday, we strive to ship it out the same business day. You can expect your order to arrive within 3-5 business days after it's been shipped, unless there are unforeseen issues. Please note that overnight and expedited orders are shipped and delivered Monday through Friday, with no weekend service. For urgent orders, feel free to contact our Customer Service team.

Your order will be shipped within the United States using one of our trusted carriers, depending on the delivery option you choose. If you opt for overnight service, please note that the shipping charges displayed on the website are for smaller shipments. Larger orders may be shipped using standard service or charged actual overnight freight charges before shipping.

Yes, we're committed to sustainability. All our packing and shipping materials, including envelopes, are made from recycled materials.

At this time, Goodbiotics does not ship to PO Boxes. Our preferred shipping carriers require a physical 'walk-up' address for delivery.

Rest assured, we're here to help. Simply reach out to Goodbiotics' Customer Service Department, and one of our representatives will gladly assist you in resolving the issue.

If you're having trouble submitting your order at checkout, double-check that you've entered your credit card information correctly. If you're using a new credit card, make sure it's activated. If you're still encountering issues, don't worry! Simply reach out to our Customer Service Department at (888) 462-3127 during regular business hours, and we'll be more than happy to assist you. Your satisfaction is our priority!

If your coupon code is showing as invalid, there could be a couple of reasons. Firstly, some coupon codes have expiration dates, so it's possible that the code you're using has expired. Additionally, ensure that you're entering the code in the designated coupon code field and not in the order comments section at checkout. Review the promotional email or message that provided the coupon for any specific guidelines. If you're still encountering issues, please don't hesitate to contact our Customer Service Department at (888) 462-3127 during regular business hours. We're here to help!

At Goodbiotics, safeguarding your personal information is a top priority. We employ multiple measures to ensure its protection. Firstly, when you sign in to your account, you do so through a secure server connection (https://), utilizing Transport Security Layer (TLS)/Secure Socket Layer (SSL), which is the industry standard for secure server protection. Secondly, your credit card details are securely stored by a third-party service provider that complies with PCI DSS Level-1 standards, endorsed by Visa. Thirdly, your Goodbiotics account is fortified with a unique password that you create. When setting your password, remember to: (1) avoid using any part of your name; (2) ensure your password contains eight or more characters; (3) include a mix of uppercase and lowercase letters, numbers, and symbols; and (4) update your password every 90 days. With these measures in place, you can trust that your information is in safe hands

At Goodbiotics, we prioritize the security of your sensitive information. That's why we've partnered with an independent third-party service owned by Visa to handle and store customer credit card details. This service utilizes industry-standard, state-of-the-art security features, ensuring your information remains protected. Rest assured, Goodbiotics does not store your credit card information on our servers, further enhancing the security of your data. Your trust and peace of mind are paramount to us.

For your security, we don't include the invoice in the shipping box. Instead, we send it directly to the email address associated with your account. If you haven't received your invoice via email, please check your junk/spam folder and review your security settings, as there might be a filter preventing it from reaching your inbox. Also, ensure that noreply@gbiotics.com is added to your list of permitted contacts. If you're still unable to locate your invoice, please don't hesitate to reach out to us for assistance. We're here to help!

It's understandable to be concerned about unexpected charges. Here's what may have happened: Our system initially authorizes your credit card for the total amount of your order when it's placed. However, if any of the products you purchased are on backorder, we can't ship them immediately. In such cases, our system adjusts the initial charge to reflect only the products available for shipment and performs a separate authorization for the backordered product. Rest assured, if we can't ship the backordered product within seven days, any remaining authorized funds will be released back to your credit card. If you have any further concerns or questions, please feel free to reach out to us. We're here to assist you every step of the way.

We understand that sometimes adjustments are needed after an order is placed. While we strive to process orders swiftly, changes may not always be feasible once an order is confirmed. However, you can email us at hello@gbiotics.com with your order number and the requested change, and we'll make every effort to accommodate it. If your order is time-sensitive, feel free to call our Customer Service Department at (888) 462-3127. In the event that we're unable to modify your order, we'll promptly notify you. Your satisfaction is our priority, and we're committed to assisting you however we can.